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Customer Experience

  • Transparency
  • Professionalism
  • Honesty
  • Quality
  • Kindness

 

With the world’s knowledge and every service one can imagine available at the click of a mouse or a swipe on a smartphone, one would think that the search for the perfect jeweler would be simple.

Quite the contrary.  It’s more challenging than ever. 

A family owned and operated New York City Institution for almost a quarter of a century, Soho Gem has built a reputation of creating the highest quality handmade fine jewelry while providing the ultimate guest experience.  When you walk into Soho Gem, you’re welcomed by caring professionals - eager to get to know you and your individual needs.  Our team members are a close-knit ‘family’ and have worked with thousands of clients over many years.  As designers and gemologists, our expansive knowledge in gemology, jewelry manufacture and construction, estate and antique jewelry, and assessing items for repair and restoration ensures a high level of professional care.  As family, we appreciate every client and the importance of every piece we are entrusted with - from a tiny repair on a small heirloom to a custom-made world class ring.  We take time to listen to your jewelry needs.  We relish the chance to answer the many (or few) questions you may have.  We welcome you the way we would like to be welcomed - with clarity, honesty, kindness, and respect. We deliver with transparency, quality and integrity.

 

 

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Accessibility

Soho Gem strives to ensure that its services are accessible to people with disabilities. Soho Gem has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that website accessibility efforts assist all users and that every person has the right to live with dignity, equality, comfort and independence.

sohogem.com makes UserWay's Web Accessibility Widget available which is powered by a dedicated accessibility server. The software allows sohogem.com to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

The sohogem.com accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Soho Gem continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan sohogem.com with UserWay's Accessibility Scanner to identify and fix every possible accessibility barrier on our site. Despite our efforts to make all pages and content on sohogem.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

If you are experiencing difficulty with any content on sohogem.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

If you wish to report an accessibility issue, have any questions or need assistance, please contact Soho Gem Customer Support as follows:Email: sales@sohogem.com